← Chapter 14
Oral Communication · Chapter 14

The Hard-Thing Bench

Three workbenches for the conversation you have been avoiding. Turn the volume dial up and find out that assertive is not on it. Assemble a DESC script from real options and see which ones a person could act on tomorrow morning. Then repair a weak apology one clause at a time.
A group partner has missed two deadlines. You rewrote their section the night before it was due. You are about to say something.
Turn up the volume — louder is supposed to be more assertive, right?
PassivePassive-aggressiveAggressive

Try all three stops on the dial first. Then look for the setting that is missing.

Volume & heat0
Specificity: named behavior + dated ask0

What the other person hears