Psychology, Gynecology and Obstetrics, Pediatrics, Jurisprudence and Ethics
Some of the most consequential decisions in a chiropractic office have nothing to do with the spine: noticing that a patient with chronic pain is thinking about suicide, that a "low back ache" in a young woman is ectopic pregnancy, that a bruised toddler's story does not fit, or that a consent form was signed without a real conversation. This chapter covers psychology, gynecology, obstetrics, pediatrics and the legal and ethical frame of practice. Part II tests whether you can recognize these patients, adapt care, refer appropriately and act within the law.
By the end of this chapter you can
- Compare major theories of behavior and apply the biopsychosocial model and fear avoidance model to chronic pain.
- Recognize common mental disorders and use the PHQ 9, GAD 7 and suicide risk screening to guide referral.
- Describe breast and pelvic examination concepts and classify menstrual disorders, endometriosis and pelvic inflammatory disease.
- Outline risk factors and warning signs of breast, cervical, endometrial and ovarian cancer.
- Explain the musculoskeletal effects of pregnancy, the stages of labor and the red flags of obstetric emergencies such as preeclampsia and ectopic pregnancy.
- Adapt chiropractic examination and technique for the pregnant patient.
- Apply APGAR scoring, developmental milestones and screening for congenital hip dysplasia and scoliosis.
- Recognize childhood infectious diseases and the signs of child abuse, and describe the duty to report.
- Define negligence, informed consent, capacity, HIPAA confidentiality, boundary violations and ethical billing.
Section 1Psychology
Theories of behavior
Explaining why patients act as they do (seek care late, skip home exercise, fear movement) draws on several schools.
| Theory | Key figures | Core idea | Clinical use |
|---|---|---|---|
| Psychodynamic | Freud, Erikson | Unconscious conflict and defense mechanisms shape behavior; Erikson's eight psychosocial stages run across the lifespan | Recognizing defenses such as denial, projection and displacement in distressed patients |
| Classical conditioning | Pavlov | A neutral stimulus paired with an unconditioned stimulus comes to trigger the response | Pain and fear become linked to movements or settings (anticipatory guarding) |
| Operant conditioning | Skinner | Behavior is shaped by its consequences: reinforcement increases it, punishment decreases it | Pain behaviors reinforced by attention or time off work; reinforce activity rather than pain talk |
| Social learning | Bandura | Learning by observation and modeling; self efficacy predicts effort and persistence | Demonstrating exercises, building confidence in small steps |
| Cognitive | Beck, Ellis | Thoughts and beliefs drive emotions and behavior; distortions such as catastrophizing | Cognitive behavioral therapy; reframing "my back is crumbling" |
| Humanistic | Maslow, Rogers | Hierarchy of needs; growth through unconditional positive regard and empathy | Patient centered communication |
| Stages of change | Prochaska and DiClemente | Precontemplation, contemplation, preparation, action, maintenance (and relapse) | Match advice to readiness; use motivational interviewing |
Defense mechanisms appear on the board as vignettes. Denial is refusing to accept a reality ("the lump is nothing"); projection attributes one's own feelings to others; displacement redirects emotion to a safer target (angry at the boss, yells at the receptionist); regression returns to childlike behavior under stress; sublimation channels an unacceptable impulse into a socially valued activity; somatization expresses distress as bodily symptoms.
The biopsychosocial model and chronic pain
The biopsychosocial model holds that illness and pain reflect interacting biological (tissue, nervous system), psychological (beliefs, mood, coping) and social (work, family, culture, litigation) factors. It contrasts with a purely biomedical model in which pain equals tissue damage. Chronic pain, usually defined as pain lasting more than 3 months, often persists after tissues heal because of central sensitization (amplified processing in the dorsal horn and brain) and learned responses.
The fear avoidance model describes a loop: a pain episode is interpreted catastrophically, which produces pain related fear, which leads to avoidance and hypervigilance, which causes deconditioning, disability and depression, which in turn heighten pain. Patients who interpret pain as non threatening confront activity and recover. Psychosocial risk factors for chronicity are summarized as yellow flags.
| Flag | Meaning | Examples |
|---|---|---|
| Red | Possible serious pathology | Cancer history, fever, cauda equina symptoms, major trauma, progressive deficit |
| Yellow | Psychological and behavioral risk for chronicity | Catastrophizing, fear avoidance, low mood, passive coping, belief that pain is harmful |
| Blue | Perceptions about work | Belief that work is harmful, low job satisfaction, poor support |
| Black | Systemic and contextual obstacles | Compensation disputes, litigation, restrictive employer policy |
| Orange | Psychiatric disorder needing specialist care | Major depression, personality disorder, substance misuse |
Screening tools include the STarT Back tool (stratifies low back pain into low, medium and high risk of poor outcome, matching treatment intensity), the Fear Avoidance Beliefs Questionnaire, the Pain Catastrophizing Scale, and the Orebro questionnaire. Effective responses are reassurance that is accurate and specific, pain neuroscience education, graded activity or graded exposure, goal setting, and referral for cognitive behavioral therapy when yellow flags dominate. Avoid threatening language ("your disc is out").
Mental and emotional disorders seen in practice
| Disorder | Core features | Relevance to chiropractic practice |
|---|---|---|
| Major depressive disorder | Depressed mood or anhedonia plus other symptoms (sleep, appetite, energy, concentration, guilt, psychomotor change, suicidal thoughts) most of the day, nearly every day, for at least 2 weeks | Common in chronic pain (bidirectional); worsens outcomes; screen and refer |
| Bipolar disorder | Episodes of mania (elevated or irritable mood, decreased need for sleep, grandiosity, pressured speech) and depression | Lithium toxicity causes tremor and ataxia |
| Generalized anxiety disorder | Excessive, hard to control worry on most days for at least 6 months with tension, fatigue and poor sleep | Muscle tension, neck pain, headaches |
| Panic disorder | Recurrent unexpected attacks peaking within minutes: palpitations, chest pain, dyspnea, dizziness, fear of dying | Mimics cardiac emergencies; rule out medical causes first |
| Posttraumatic stress disorder | After trauma: intrusive memories, avoidance, negative mood, hyperarousal for more than 1 month | Common after motor vehicle collisions and assault; trauma informed care (explain touch, ask permission) |
| Somatic symptom disorder | Distressing physical symptoms with excessive thoughts and behaviors about them | Avoid repeated testing and passive care; set function based goals |
| Conversion disorder (functional neurologic disorder) | Neurologic symptoms (weakness, nonepileptic seizures) incompatible with neurologic disease; Hoover sign | Recognize positive signs; refer |
| Factitious disorder and malingering | Factitious: feigned illness for the sick role (Munchausen). Malingering: feigned illness for external gain | Inconsistent findings, Waddell signs in context; document objectively |
| Eating disorders | Anorexia (low weight, fear of weight gain, amenorrhea); bulimia (binge and purge, normal weight) | Low bone density and stress fractures (female athlete triad) |
| Substance use disorders | Loss of control, craving, continued use despite harm, tolerance and withdrawal | Opioid and alcohol misuse; CAGE questions for alcohol |
Waddell nonorganic signs (superficial or nonanatomic tenderness, simulation tests such as axial loading and simulated rotation, distraction tests such as a seated versus supine straight leg raise discrepancy, regional nonanatomic weakness or sensory change, and overreaction) suggest a psychological contribution to low back pain when three or more of five categories are positive. They do not prove malingering; they flag patients who may need a biopsychosocial approach.
Screening for depression, anxiety and suicide risk
- PHQ 2: two questions on low mood and anhedonia over the past 2 weeks; a positive screen leads to the PHQ 9, scored 0 to 27 (5, 10, 15 and 20 mark mild, moderate, moderately severe and severe depression). Item 9 asks about thoughts of self harm and must always be followed up.
- GAD 7: seven anxiety items scored 0 to 21 (5, 10 and 15 mark mild, moderate and severe).
- CAGE for alcohol: felt the need to Cut down, Annoyed by criticism, Guilty, Eye opener; two or more yes answers is significant.
Asking directly about suicide does not increase risk. Risk factors include prior attempts (the strongest predictor), depression and other mental illness, substance misuse, chronic pain and disability, recent loss, social isolation, access to firearms, male sex (men complete suicide more often; women attempt more often), older age, and hopelessness. Screen with direct questions (for example from the Columbia scale): wishes to be dead, thoughts of killing oneself, a method, intent, a plan, and recent preparatory behavior. Passive thoughts without a plan call for same day communication with the patient's physician or a mental health professional and crisis resources (in the United States, the 988 Suicide and Crisis Lifeline). Active ideation with intent or a plan is an emergency: do not leave the patient alone, remove means if safely possible, and call emergency services.
Behavior is shaped by learning, beliefs and context, which is why chronic pain is best understood through the biopsychosocial and fear avoidance models. Screen for yellow flags, depression, anxiety and substance misuse with validated tools, ask directly about suicide, and refer with urgency matched to risk. Communicate in ways that reduce threat.
Section 2Gynecology
Gynecological and breast examination concepts
Chiropractors take a gynecological history from every woman of reproductive age with low back, pelvic or abdominal pain: last menstrual period, cycle regularity, pain with menses or intercourse, abnormal bleeding or discharge, contraception, pregnancies, and the date and result of the last cervical screening and mammogram. Internal pelvic examination requires appropriate scope, explicit consent and a chaperone; the bimanual examination palpates uterine size, position and tenderness and the adnexa, and cervical motion tenderness ("chandelier sign") suggests pelvic inflammatory disease.
The clinical breast examination begins with inspection in several arm positions (at sides, overhead, hands pressed on hips) for asymmetry, skin dimpling or retraction, peau d'orange, nipple inversion or discharge, then supine palpation with the pads of three fingers at three pressures in a vertical strip pattern from clavicle to inframammary fold and sternum to midaxillary line, including the axillary tail and regional nodes. Most breast cancers arise in the upper outer quadrant, where most glandular tissue lies.
Menstrual disorders
The menstrual cycle averages 28 days (normal 21 to 35 in adults) with bleeding for up to 7 days. In the follicular phase, FSH stimulates follicle growth and estrogen builds the endometrium; an LH surge triggers ovulation about day 14; in the luteal phase (fixed at about 14 days) the corpus luteum secretes progesterone, which makes the endometrium secretory and raises basal body temperature. Without pregnancy the corpus luteum regresses and progesterone falls, triggering menstruation.
| Disorder | Definition | Key causes and points |
|---|---|---|
| Primary amenorrhea | No menses by age 15 with secondary sex characteristics (or by 13 without them) | Turner syndrome (45,X), Mullerian agenesis, imperforate hymen, constitutional delay |
| Secondary amenorrhea | Absent menses for 3 months (previously regular) or 6 months (irregular) | Pregnancy first, then hypothalamic (stress, weight loss, excessive exercise), polycystic ovary syndrome, hyperprolactinemia, thyroid disease, premature ovarian insufficiency |
| Primary dysmenorrhea | Painful menses without pelvic pathology, beginning soon after menarche | Prostaglandin mediated uterine contraction; cramping that may radiate to the low back and thighs; NSAIDs effective |
| Secondary dysmenorrhea | Painful menses from pelvic disease, often starting later in life | Endometriosis, adenomyosis, fibroids, pelvic inflammatory disease |
| Abnormal uterine bleeding | Bleeding abnormal in frequency, duration, volume or timing | PALM COEIN: polyp, adenomyosis, leiomyoma, malignancy; coagulopathy, ovulatory dysfunction, endometrial, iatrogenic, not classified |
| Premenstrual syndrome and PMDD | Physical and mood symptoms in the luteal phase that resolve with menses | PMDD is the severe mood form |
| Polycystic ovary syndrome | Two of three: oligo or anovulation, hyperandrogenism, polycystic ovaries on ultrasound | Insulin resistance, obesity, hirsutism, acne, infertility, endometrial hyperplasia risk |
The female athlete triad (now framed within relative energy deficiency in sport) links low energy availability, menstrual dysfunction and low bone mineral density, and it presents to chiropractors as stress fractures of the tibia, metatarsals, femoral neck and pars interarticularis. Any postmenopausal bleeding is endometrial cancer until proven otherwise.
Endometriosis and pelvic inflammatory disease
Endometriosis is functional endometrial tissue outside the uterus, most often on the ovaries (endometriomas or "chocolate cysts"), uterosacral ligaments, pouch of Douglas and pelvic peritoneum. The leading theory is retrograde menstruation. Its classic features are cyclic pelvic pain, secondary dysmenorrhea, deep dyspareunia, dyschezia (painful defecation) and infertility. Uterosacral nodularity may be felt on exam. It commonly causes cyclic low back and sacral pain, and rare implants on the sciatic nerve cause catamenial (cyclic) sciatica. Diagnosis is definitive at laparoscopy. Adenomyosis is endometrial tissue within the myometrium, producing an enlarged, boggy, tender uterus with heavy painful periods in women in their 40s.
Pelvic inflammatory disease is ascending infection of the upper genital tract (endometritis, salpingitis, tubo ovarian abscess), most often from Chlamydia trachomatis and Neisseria gonorrhoeae. Findings are lower abdominal pain, cervical motion tenderness, uterine or adnexal tenderness, fever and cervical discharge. Complications include infertility, ectopic pregnancy from tubal scarring, chronic pelvic pain and Fitz Hugh Curtis perihepatitis.
| Pelvic pain source | Pattern | Clue |
|---|---|---|
| Ectopic pregnancy | Unilateral pelvic pain, missed period, spotting; shoulder tip pain with rupture | Positive pregnancy test; hemodynamic instability is an emergency |
| Ovarian torsion | Sudden severe unilateral pain with nausea and vomiting | Often an enlarged ovary or cyst; surgical emergency |
| Ruptured ovarian cyst | Sudden pain midcycle or luteal phase | Free fluid on ultrasound |
| Pelvic inflammatory disease | Bilateral lower abdominal pain, fever | Cervical motion tenderness, discharge |
| Endometriosis | Cyclic pain, dysmenorrhea, dyspareunia | Pain tied to the cycle; infertility |
| Uterine fibroids (leiomyomas) | Heavy menses, pelvic pressure, low back pain | Enlarged irregular uterus; benign smooth muscle tumors, estrogen sensitive |
Gynecological cancers
| Cancer | Key risk factors | Presentation | Screening and notes |
|---|---|---|---|
| Cervical | High risk HPV (16, 18), smoking, immunosuppression, many partners | Often silent; postcoital or intermenstrual bleeding; late pelvic and sciatic pain, leg edema, hydronephrosis | Pap cytology from 21; HPV testing; HPV vaccination prevents most cases; squamous cell most common |
| Endometrial | Unopposed estrogen: obesity, nulliparity, early menarche, late menopause, PCOS, tamoxifen, Lynch syndrome | Postmenopausal bleeding | Most common gynecological cancer in developed countries; usually caught early because it bleeds |
| Ovarian | Age, BRCA1/2, Lynch syndrome, nulliparity, family history; oral contraceptives are protective | Vague bloating, early satiety, pelvic or back pain, urinary frequency; ascites | No effective screening; CA 125 for monitoring; often diagnosed late; deadliest gynecological cancer |
| Vulvar | Older age, HPV, lichen sclerosus | Itching, a lump or ulcer | Biopsy any persistent vulvar lesion |
Breast disease
A breast lump in a young woman is most often benign; risk of cancer rises with age. Fibroadenoma is a firm, rubbery, mobile, painless, well circumscribed mass in women under 30. Fibrocystic change produces bilateral, tender, lumpy breasts that fluctuate with the cycle and are worst premenstrually. Intraductal papilloma is the most common cause of bloody nipple discharge in younger women. Mastitis is a painful, red, warm breast during lactation, usually Staphylococcus aureus; an abscess may form. Fat necrosis after trauma can mimic cancer.
Breast cancer is the most common cancer in women (excluding skin) and a leading cause of cancer death. Risk factors include female sex, age, BRCA1 and BRCA2 mutations, family history in a first degree relative, prior breast cancer or atypical hyperplasia, prolonged estrogen exposure (early menarche, late menopause, nulliparity, first birth after 30, combined hormone therapy), obesity after menopause, alcohol, chest irradiation and dense breasts. Concerning features are a hard, irregular, fixed, painless mass; skin dimpling or peau d'orange (lymphatic obstruction); new nipple retraction; bloody unilateral discharge; eczema of the nipple (Paget disease of the breast); and axillary nodes. Invasive ductal carcinoma is the most common type. Screening mammography is broadly recommended every 1 to 2 years for women from their 40s, with earlier and more intensive screening (including MRI) for high risk women.
Take a gynecological history from every woman with pelvic or low back pain, think pregnancy and ectopic pregnancy first, and recognize the cyclic pattern of endometriosis and the cervical motion tenderness of PID. Know the risk factors and warning signs of breast and gynecological cancers, refer any concerning breast mass or postmenopausal bleeding, and remember breast cancer as a common source of spinal metastasis.
Section 3Obstetrics
Pregnancy physiology and the spine
Pregnancy lasts about 40 weeks from the first day of the last menstrual period (Naegele rule: add 1 year, subtract 3 months, add 7 days). It is divided into trimesters of roughly 13 weeks. Human chorionic gonadotropin (hCG) from the trophoblast maintains the corpus luteum, doubles about every 48 hours early on, peaks near 10 weeks and is the basis of pregnancy tests; the placenta takes over progesterone production by about 10 to 12 weeks.
| System | Change | Consequence |
|---|---|---|
| Cardiovascular | Blood volume up 40 to 50 percent, cardiac output up 30 to 50 percent, heart rate up 10 to 20 beats; blood pressure falls in the second trimester | Physiologic dilutional anemia; flow murmurs; lightheadedness |
| Vena cava | Gravid uterus compresses the inferior vena cava when supine after about 20 weeks | Supine hypotensive syndrome: dizziness, pallor, nausea; relieved by left lateral position |
| Hematologic | Clotting factors and fibrinogen rise | Hypercoagulable state: deep vein thrombosis risk, highest postpartum |
| Respiratory | Tidal volume and minute ventilation up (progesterone), diaphragm elevated | Mild respiratory alkalosis, dyspnea of pregnancy |
| Endocrine | Placental hormones (human placental lactogen) cause insulin resistance | Gestational diabetes, screened at 24 to 28 weeks |
| Connective tissue | Relaxin, estrogen and progesterone increase ligament laxity | Pelvic joint widening, symphysis and sacroiliac pain |
| Musculoskeletal | Weight gain (about 11 to 16 kg at normal BMI), anterior shift of center of gravity, increased lumbar lordosis, abdominal wall stretching | Low back and pelvic girdle pain, diastasis recti |
| Nervous system | Fluid retention | Carpal tunnel syndrome, meralgia paresthetica (lateral femoral cutaneous nerve) |
More than half of pregnant women report low back or pelvic girdle pain. Lumbar pain is felt above the sacrum and worsens with sustained postures; pelvic girdle pain is felt between the posterior iliac crest and gluteal fold or at the symphysis, often with pain on walking, turning in bed and climbing stairs. Provocation tests include the posterior pelvic pain provocation test (P4 or thigh thrust: supine, hip flexed to 90 degrees, axial pressure along the femur; positive with deep gluteal pain on the tested side), the active straight leg raise (difficulty lifting the leg, eased by pelvic compression), and palpation of the long dorsal sacroiliac ligament and symphysis. Diastasis recti is separation of the rectus abdominis along the linea alba, common late in pregnancy and postpartum.
Prenatal care
Prenatal care includes dating ultrasound, blood type and Rh status (Rh negative mothers receive anti D immune globulin at about 28 weeks and after delivery of an Rh positive infant to prevent hemolytic disease of the newborn), screening for anemia, infections (HIV, syphilis, hepatitis B, rubella immunity), aneuploidy and neural tube defects (alpha fetoprotein, raised in open neural tube defects and lowered in Down syndrome), gestational diabetes (24 to 28 weeks) and group B streptococcus (36 to 38 weeks). Folic acid 400 µg daily, started before conception, reduces neural tube defects; higher doses are used after a previous affected pregnancy. Teratogens to know include alcohol (fetal alcohol syndrome), isotretinoin and high dose vitamin A, warfarin, valproate and other anticonvulsants, ACE inhibitors, tetracyclines, lithium and smoking. Fundal height in centimeters approximates gestational weeks after 20 weeks, when the fundus reaches the umbilicus.
Labor, delivery and postpartum
| Stage | Begins and ends | Key features |
|---|---|---|
| First stage | Onset of regular contractions to full cervical dilation (10 cm) | Latent phase (slow dilation) then active phase (from about 6 cm); longest stage, longer in first pregnancies |
| Second stage | Full dilation to delivery of the baby | Pushing; cardinal movements: engagement, descent, flexion, internal rotation, extension, external rotation, expulsion |
| Third stage | Delivery of the baby to delivery of the placenta | Usually under 30 minutes |
| Fourth stage | First hours after the placenta | Highest risk period for postpartum hemorrhage |
The usual presentation is vertex (head first, occiput anterior). Breech presentation occurs in about 3 to 4 percent of term pregnancies; obstetric options include external cephalic version and cesarean delivery. The postpartum (puerperium) lasts about 6 weeks as the uterus involutes and lochia passes. Problems to recognize include postpartum hemorrhage, endometritis, mastitis, venous thromboembolism, and mood disorders: postpartum blues (very common, mild, resolves within 2 weeks), postpartum depression (persists beyond 2 weeks, impairs function; screen with the Edinburgh scale), and postpartum psychosis (rare, onset within days to weeks, hallucinations or delusions; a psychiatric emergency with risk to mother and infant). Ligament laxity persists for months, especially with breastfeeding, and pelvic floor dysfunction and diastasis recti respond to rehabilitation.
Obstetric complications
| Complication | Key features | Action |
|---|---|---|
| Ectopic pregnancy | Implantation outside the uterus, usually the ampulla of the fallopian tube; amenorrhea, unilateral pain, vaginal spotting at 6 to 8 weeks; risk factors PID, prior ectopic, tubal surgery, IUD | Rupture causes hemorrhagic shock: emergency |
| Spontaneous abortion (miscarriage) | Pregnancy loss before 20 weeks, most often chromosomal; bleeding and cramping | Medical referral |
| Preeclampsia | New hypertension (140/90 or higher) after 20 weeks with proteinuria or end organ signs: severe headache, visual disturbance, right upper quadrant pain, edema of face and hands | Urgent obstetric referral; can progress to eclampsia (seizures) and HELLP syndrome (hemolysis, elevated liver enzymes, low platelets) |
| Placenta previa | Placenta over or near the cervical os; painless bright red bleeding in the third trimester | Emergency evaluation; no pelvic exam |
| Placental abruption | Premature separation of the placenta; painful bleeding, rigid tender uterus, back pain; trauma, hypertension, cocaine, smoking | Emergency; fetal distress and maternal shock |
| Gestational diabetes | Glucose intolerance first recognized in pregnancy | Macrosomia, shoulder dystocia; later type 2 diabetes risk |
| Preterm labor | Regular contractions with cervical change before 37 weeks; may present as rhythmic low back pain or pelvic pressure | Immediate obstetric referral |
| Deep vein thrombosis | Unilateral calf swelling and pain, usually left leg | Same day referral; pulmonary embolism risk |
Chiropractic care in pregnancy
Spinal manipulation and exercise are commonly used for pregnancy related low back and pelvic girdle pain, and the available studies suggest benefit with a low rate of serious adverse events, although the trials are small and the evidence is of limited quality. Care is adapted to the changing body:
- Positioning: use a pregnancy table or pillows with an abdominal cut out for prone work, or side lying positions; avoid prolonged supine positioning after about 20 weeks (supine hypotension); a wedge under the right hip tilts the uterus to the left.
- Force and technique: lower force techniques and instrument methods are commonly preferred; avoid direct pressure on the abdomen; consider ligament laxity when choosing amplitude, especially at the sacroiliac joints and symphysis. Pelvic belts, side lying sacroiliac adjustments, drop table work and soft tissue methods are common.
- Exercise and advice: pelvic floor and transversus abdominis training, walking, swimming, sleeping on the side with a pillow between the knees, and avoiding asymmetric loading (one legged standing, stairs two at a time) for pelvic girdle pain.
- Coordination: communicate with the obstetric provider, and know that prenatal care is managed by that provider.
The Webster technique is a chiropractic analysis and adjustment of the sacrum and pelvis intended to reduce sacral subluxation and associated soft tissue tension (including the round ligament) to improve pelvic biomechanics in pregnancy. It is widely taught and generally regarded as safe, but evidence that it changes fetal position is limited, and it should not be represented as a method to turn a breech baby. Breech presentation remains an obstetric matter.
Warning signs that call for stopping care and immediate obstetric referral include vaginal bleeding, leaking amniotic fluid, regular contractions or rhythmic back pain before 37 weeks, decreased fetal movement, severe headache or visual disturbance, sudden swelling of the face and hands, severe abdominal pain, calf swelling, chest pain or dyspnea. Relative contraindications to manual therapy in pregnancy include placenta previa, placental abruption, ectopic pregnancy, preeclampsia, and threatened miscarriage.
Pregnancy loosens ligaments, moves the center of gravity forward, increases lordosis and raises blood volume, clotting and insulin resistance. Low force, well positioned chiropractic care and exercise can help pregnancy related back and pelvic pain, but bleeding, hypertension with headache, contractions, reduced fetal movement and calf swelling require immediate obstetric referral.
Section 4Pediatrics
Newborn assessment
The APGAR score is recorded at 1 and 5 minutes after birth (and every 5 minutes after that if the score is low). Each of five signs scores 0, 1 or 2 for a total of 0 to 10: 7 to 10 is reassuring, 4 to 6 moderately abnormal, and 0 to 3 low. The 5 minute score better reflects response to resuscitation.
| Sign | 0 | 1 | 2 |
|---|---|---|---|
| Appearance (color) | Blue or pale all over | Pink body, blue extremities (acrocyanosis) | Pink all over |
| Pulse | Absent | Under 100 | 100 or more |
| Grimace (reflex irritability) | No response | Grimace | Cry, cough or sneeze |
| Activity (tone) | Limp | Some flexion | Active motion |
| Respiration | Absent | Slow, irregular, weak cry | Good, strong cry |
The newborn examination checks the fontanelles (the posterior closes by about 2 months, the anterior by about 18 months; a bulging fontanelle suggests raised intracranial pressure and a sunken one dehydration), the spine for dimples, hair tufts or masses that suggest spinal dysraphism, the clavicles for birth fracture (the most commonly fractured bone at birth), the hips, and the brachial plexus. Erb palsy (C5 to C6 upper trunk, "waiter's tip": arm adducted and internally rotated, elbow extended, forearm pronated) follows lateral neck traction in shoulder dystocia; Klumpke palsy (C8 to T1 lower trunk, claw hand, possible Horner syndrome) follows traction on an abducted arm. Physiologic jaundice appears after 24 hours; jaundice in the first 24 hours is pathologic.
| Primitive reflex | How it is elicited | Normal response | Disappears by about |
|---|---|---|---|
| Moro (startle) | Sudden head drop or loud noise | Arms abduct and extend, then adduct as if to embrace | 4 to 6 months; asymmetry suggests brachial plexus injury or clavicle fracture |
| Rooting | Stroke the cheek | Turns toward the stimulus, opens mouth | 4 months |
| Palmar grasp | Press finger into palm | Fingers flex and grip | 4 to 6 months |
| Asymmetric tonic neck (fencer) | Turn the head to one side | Arm extends on face side, flexes on occiput side | 4 to 6 months |
| Galant | Stroke paraspinal skin | Trunk curves toward the stimulated side | 4 to 6 months |
| Babinski | Stroke lateral sole | Upgoing great toe and fanning (normal in infancy) | 12 to 24 months |
| Plantar grasp | Press the ball of the foot | Toes curl | 9 to 12 months |
Growth and development milestones
Birth weight doubles by about 4 to 5 months and triples by 12 months; length increases by 50 percent in the first year. Head circumference is tracked to 2 to 3 years (rapid growth suggests hydrocephalus; a small head, microcephaly). Development proceeds cephalocaudal (head control before sitting before walking) and proximal to distal. Persistence of primitive reflexes or loss of milestones (regression) is always a red flag.
| Age | Gross motor | Fine motor | Language and social |
|---|---|---|---|
| 2 months | Lifts head when prone | Hands open more often | Social smile, coos |
| 4 months | Holds head steady, rolls front to back | Reaches, brings hands to midline | Laughs |
| 6 months | Sits with support, rolls both ways | Transfers objects hand to hand | Babbles, stranger anxiety begins |
| 9 months | Sits alone, crawls, pulls to stand | Pincer grasp developing | Mama and dada nonspecifically, waves bye bye, object permanence |
| 12 months | Walks with or without support (independent walking by 18 months) | Mature pincer grasp | One to three words |
| 18 months | Runs stiffly, climbs stairs with help | Scribbles, tower of 2 to 4 blocks | About 10 to 20 words, points to show |
| 2 years | Runs well, kicks a ball | Tower of 6 blocks | Two word phrases, about 50 words, parallel play |
| 3 years | Rides a tricycle, alternates feet on stairs | Copies a circle | Three word sentences, speech mostly understandable to strangers |
| 4 years | Hops on one foot | Copies a cross | Tells stories, cooperative play |
| 5 years | Skips | Copies a triangle | Knows colors, speaks fluently |
Congenital disorders
- Developmental dysplasia of the hip: risk factors are female sex, breech position, family history and firstborn (and tight swaddling). The Ortolani test (abduct the flexed hip while lifting the greater trochanter) produces a clunk as a dislocated hip reduces; the Barlow test (adduct the flexed hip with posterior pressure) dislocates an unstable hip. After about 3 months these become unreliable, and signs are limited abduction, a positive Galeazzi (Allis) sign (knee height unequal with hips and knees flexed), asymmetric thigh folds and, later, a Trendelenburg or waddling gait. Ultrasound is used before about 4 to 6 months, radiographs after (Hilgenreiner and Perkin lines, Shenton line, acetabular index).
- Spina bifida: neural tube closure defect, usually lumbosacral. Occulta (bony defect only, perhaps a dimple or hair tuft) is common and usually benign; meningocele contains meninges; myelomeningocele contains neural tissue and causes paralysis, bladder dysfunction and hydrocephalus (Chiari II). Raised maternal alpha fetoprotein; prevented by folic acid.
- Congenital muscular torticollis: fibrosis of the sternocleidomastoid; head tilts toward and chin rotates away from the tight muscle; a palpable mass in the first weeks; plagiocephaly; treated with stretching and positioning.
- Clubfoot (talipes equinovarus): fixed plantarflexion, inversion and adduction; serial casting (Ponseti).
- Down syndrome (trisomy 21): hypotonia, flat facial profile, single palmar crease, cardiac defects, and atlantoaxial instability from ligament laxity, a contraindication to upper cervical thrusts without screening.
- Cerebral palsy: nonprogressive motor disorder from early brain injury; spastic type most common; hip subluxation and scoliosis are frequent.
- Duchenne muscular dystrophy: X linked dystrophin deficiency in boys; proximal weakness by age 3 to 5, Gowers sign (uses hands to climb up the legs to stand), calf pseudohypertrophy, very high CK.
- Osteogenesis imperfecta: type I collagen defect; fractures with minimal trauma, blue sclerae, hearing loss; a mimic of abuse.
Childhood infectious diseases
| Disease | Cause | Hallmark features |
|---|---|---|
| Measles (rubeola) | Paramyxovirus | Cough, coryza, conjunctivitis, then Koplik spots (white spots on buccal mucosa), then maculopapular rash spreading head to toe; encephalitis, pneumonia; late subacute sclerosing panencephalitis |
| Rubella (German measles) | Togavirus | Mild rash, posterior auricular and suboccipital lymphadenopathy, arthralgia in young women; congenital rubella (cataracts, deafness, heart defects) |
| Varicella (chickenpox) | Varicella zoster virus | Itchy vesicles in crops at different stages ("dewdrop on a rose petal"), trunk first; avoid aspirin (Reye syndrome); later zoster |
| Roseola (exanthem subitum) | HHV 6 | Several days of high fever, then rash as fever breaks; febrile seizures |
| Erythema infectiosum (fifth disease) | Parvovirus B19 | "Slapped cheek" rash then lacy body rash; arthritis in adults; aplastic crisis in sickle cell disease |
| Pertussis (whooping cough) | Bordetella pertussis | Paroxysmal cough with inspiratory whoop and post tussive vomiting; dangerous in infants |
| Scarlet fever | Group A streptococcus | Sandpaper rash, strawberry tongue, Pastia lines; risk of rheumatic fever |
| Kawasaki disease | Unknown, vasculitis | Fever 5 days or more, conjunctivitis, red cracked lips, strawberry tongue, swollen red hands and feet, cervical node; coronary artery aneurysm |
| Bacterial meningitis | Strep pneumoniae, Neisseria meningitidis, (group B strep, E. coli in neonates) | Fever, headache, neck stiffness, petechial rash (meningococcus); in infants irritability, poor feeding, bulging fontanelle; positive Kernig and Brudzinski signs; emergency |
Musculoskeletal infections and inflammatory conditions in children include septic arthritis (the hip is a surgical emergency; the child refuses to bear weight, has fever and holds the hip flexed, abducted and externally rotated), transient synovitis (the most common cause of acute hip pain from 3 to 10 years, after a viral illness, mild or no fever), acute hematogenous osteomyelitis (metaphysis of long bones, Staphylococcus aureus), and juvenile idiopathic arthritis.
Injuries and abuse recognition
Common pediatric orthopedic conditions include Salter Harris growth plate fractures (type II, through the physis and metaphysis, is most common; types III to V carry growth disturbance risk), nursemaid's elbow (radial head subluxation after a pull on the arm in a toddler), slipped capital femoral epiphysis (obese adolescent, often a boy, with hip or knee pain and loss of internal rotation; posteromedial slip seen on the frog leg lateral view), Legg Calve Perthes disease (avascular necrosis of the femoral head, age 4 to 8, painless limp), Osgood Schlatter disease (tibial tubercle apophysitis), Sever disease (calcaneal apophysitis) and spondylolysis in young athletes who hyperextend (pars fracture at L5, "Scottie dog collar" on oblique films).
Child abuse must be recognized and reported. Suspect it when the history is vague, inconsistent, changes, or does not fit the injury or developmental stage, when care was delayed, or when injuries are at different stages of healing.
| Finding | Why it raises suspicion of abuse |
|---|---|
| Bruising in a child who is not yet cruising | "Those who don't cruise rarely bruise" |
| Bruises on the torso, ears, neck, buttocks or genitals (TEN 4 rule: torso, ears, neck in a child under 4, or any bruise under 4 months) | Accidental bruises are usually over bony prominences on the front (shins, forehead) |
| Patterned injuries (loop marks, hand prints, bite marks) | Reflect an object or hand |
| Immersion burns with stocking or glove distribution and sharp lines, or round cigarette burns | Forced immersion or intentional burning |
| Posterior rib fractures and metaphyseal corner (bucket handle) fractures | Highly specific for abuse (squeezing and shaking or yanking a limb) |
| Spiral fracture of the femur in a nonambulatory infant | Twisting force inconsistent with mobility |
| Multiple fractures at different stages of healing | Repeated trauma |
| Subdural hemorrhage, retinal hemorrhages, encephalopathy | Abusive head trauma (shaken baby syndrome) |
Mimics include osteogenesis imperfecta, bleeding disorders, Mongolian spots (congenital dermal melanocytosis over the sacrum and buttocks, often mistaken for bruises), cultural practices such as coining or cupping, and rickets. Chiropractors are mandated reporters in all US states: a reasonable suspicion of abuse or neglect requires a report to child protective services or law enforcement. Proof is not required, good faith reports are immune, and failing to report is an offense. Document objective findings and the caregiver's exact words.
Scoliosis
Scoliosis is a lateral curvature of the spine of 10 degrees or more measured by the Cobb method, with vertebral rotation. Idiopathic scoliosis accounts for about 80 percent and is classified by onset as infantile (under 3), juvenile (3 to 10) or adolescent (10 to skeletal maturity, the most common). Adolescent idiopathic scoliosis is typically a right thoracic curve, and large curves are far more common in girls. Other types are congenital (hemivertebra, failure of segmentation), neuromuscular (cerebral palsy, muscular dystrophy, spinal muscular atrophy) and syndromic (Marfan, neurofibromatosis). A left thoracic curve, rapid progression, pain, neurologic signs, or an early onset raises concern for an underlying cause (syrinx, tumor, tethered cord) and calls for MRI. Painful scoliosis with a stiff curve suggests osteoid osteoma on the concave side (night pain relieved by aspirin or NSAIDs).
Screening uses the Adams forward bend test: the child bends forward with knees straight and arms hanging; a rib hump on the convex side (posterior rotation of the ribs) is positive. A scoliometer reading of 7 degrees or more (some programs use 5) prompts a radiograph. Risk of progression is greatest with larger curves and greater remaining growth, judged by the Risser sign (ossification of the iliac apophysis, graded 0 to 5, progressing lateral to medial) and by menarche status. Management guidelines commonly used: observation for curves under about 20 to 25 degrees in growing children with re examination every 4 to 6 months; bracing for curves of about 25 to 40 degrees in skeletally immature patients (bracing reduces progression to surgery); and surgical fusion consideration above about 45 to 50 degrees. Scoliosis specific exercise may be used alongside. Evidence that spinal manipulation alone reduces idiopathic curves is lacking.
Learning and emotional disorders, and nutrition
Attention deficit hyperactivity disorder (inattention and/or hyperactivity and impulsivity present before age 12, in two or more settings, for at least 6 months) is treated with behavioral therapy and stimulants. Autism spectrum disorder involves deficits in social communication plus restricted, repetitive behaviors and sensory sensitivities, with signs often evident by 18 to 24 months; screening uses the M CHAT at 18 and 24 months, and early intervention improves outcomes. Specific learning disorders include dyslexia. Chiropractors should not represent spinal care as a treatment for ADHD, autism or learning disorders, because evidence does not support that claim.
Infant nutrition: exclusive breastfeeding for about 6 months, continued with complementary foods to at least 1 year, provides immune protection; breastfed infants need vitamin D supplementation (400 IU daily). Vitamin K is given at birth to prevent hemorrhagic disease of the newborn. Avoid honey before 12 months (infant botulism) and cow's milk as the main drink (iron deficiency). Childhood obesity is assessed by BMI percentile (85th to under 95th overweight, 95th or above obese) and predisposes to slipped capital femoral epiphysis, Blount disease and type 2 diabetes. Deficiencies to recognize include rickets (vitamin D: bowed legs, rachitic rosary, widened, cupped and frayed metaphyses) and iron deficiency anemia.
Know the APGAR score, primitive reflexes and milestones so that delays and regressions stand out. Screen for hip dysplasia and scoliosis with the right tests, recognize childhood infections and age specific hip disorders, and report any reasonable suspicion of abuse: chiropractors are mandated reporters, and proof is not required.
Section 5Jurisprudence, ethics and basic economics
Malpractice and negligence
Malpractice is professional negligence: failure to provide care that meets the standard of care, meaning what a reasonably careful chiropractor would do in similar circumstances. A plaintiff must prove four elements, often remembered as the 4 D's:
| Element | Meaning | Example |
|---|---|---|
| Duty | A doctor patient relationship created an obligation of care | The patient was examined and accepted for care |
| Dereliction (breach) | The care fell below the standard of care, usually established by expert testimony | Failure to take a history that would have revealed a cancer red flag |
| Direct cause (causation) | The breach caused the harm (proximate cause) | Delayed diagnosis allowed cord compression to progress |
| Damages | Actual injury or loss | Paraplegia, lost wages, medical costs |
Common claims against chiropractors involve failure to diagnose (fracture, cancer, infection, vascular injury, cauda equina syndrome), failure to refer, disc injury, stroke after cervical manipulation, rib fractures, burns from modalities and inadequate consent. Related legal ideas: res ipsa loquitur ("the thing speaks for itself") lets negligence be inferred when the injury would not ordinarily occur without negligence, such as a burn from a hot pack left too long; respondeat superior makes the employer liable for employees acting within the scope of employment; contributory and comparative negligence reduce or bar recovery when the patient's own conduct contributed; the statute of limitations sets the time to file, often running from discovery of the injury. Battery is touching without consent; abandonment is ending care without reasonable notice and an opportunity to find another provider. The best defense is contemporaneous, signed, dated documentation that is never altered (add a dated late entry instead).
Consent and capacity
Informed consent is a process, not a signature. The patient must receive, in understandable language, the diagnosis, the nature and purpose of the proposed care, its material risks (including rare but serious ones, such as cervical artery dissection and stroke, and common minor ones, such as post treatment soreness), the expected benefits, reasonable alternatives (including no treatment), and the risks of declining. The patient must have capacity, act voluntarily, and be free to withdraw consent at any time. Most courts judge disclosure by the reasonable patient standard (what a reasonable person would want to know), others by the professional standard. Consent can be express (written or oral) or implied (rolling up a sleeve; emergency care of an unconscious person). Document the conversation, the patient's questions and agreement.
- Capacity is a clinical judgment, specific to the decision: the patient can understand the information, appreciate how it applies to them, reason about options and communicate a choice. Competence is a legal determination by a court.
- Minors generally need consent from a parent or legal guardian; exceptions include emergencies, emancipated minors (married, military, self supporting) and specific statutory exceptions. Seek the child's assent as well.
- For adults without capacity, consent comes from a health care power of attorney, guardian, or surrogate under state law, guided by the patient's known wishes.
Confidentiality and HIPAA
The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule protects individually identifiable health information (protected health information, PHI) held by covered entities (providers who bill electronically, health plans, clearinghouses) and their business associates (billing services, IT vendors, who must sign a business associate agreement). The Security Rule requires administrative, physical and technical safeguards for electronic PHI; the Breach Notification Rule requires notifying affected patients and the government after an unsecured breach.
- PHI may be used and disclosed without authorization for treatment, payment and health care operations; most other uses (marketing, disclosures to employers, testimonials) need written authorization.
- The minimum necessary standard limits most disclosures to what is needed (it does not apply to treatment).
- Patients have the right to a notice of privacy practices, to access and obtain copies of their records, to request amendments, and to an accounting of certain disclosures.
- Permitted disclosures without authorization include those required by law: reporting child abuse, certain communicable diseases, threats of serious harm, court orders, and workers' compensation as allowed by state law.
The duty to warn (from the Tarasoff case) permits or requires breaching confidentiality to protect an identifiable person from a serious threat of violence by a patient, as defined by state law.
Boundaries and reporting duties
The doctor patient relationship carries a power imbalance and physical intimacy, so the clinician alone is responsible for maintaining professional boundaries. Sexual contact or a romantic relationship with a current patient is always unethical and is grounds for license discipline and often criminal charges, regardless of apparent consent. Boards typically require termination of the professional relationship (often with a waiting period) before any personal relationship. Boundary crossings (accepting a small gift, treating a friend) are not always harmful but can slide toward boundary violations (exploitation). Good practice includes explaining every examination and procedure before touching, respectful draping, gowns, asking permission, offering a chaperone for sensitive examinations, avoiding sexual humor, and documenting.
| Reporting duty | What triggers it |
|---|---|
| Child abuse and neglect | Reasonable suspicion; mandated in all US states; good faith reports are immune |
| Elder and vulnerable adult abuse | Reasonable suspicion of physical, sexual, emotional or financial abuse or neglect (mandatory in most states) |
| Communicable diseases | Listed reportable diseases (for example syphilis, gonorrhea, tuberculosis, measles) per state public health law |
| Impaired or unethical colleague | Practice by a provider impaired by substances or conduct that endangers patients, per board rules |
| Threats of serious violence | Duty to warn or protect an identifiable person under state law |
| Certain injuries | Gunshot and stab wounds in many states (usually by the treating emergency provider) |
The four principles of biomedical ethics frame these decisions: autonomy (respect for the patient's informed choices), beneficence (act for the patient's benefit), nonmaleficence ("first, do no harm") and justice (fair distribution of care and resources). Professional codes add honesty, competence within scope, and avoidance of conflicts of interest.
Billing ethics and practice economics
Accurate coding links a diagnosis (ICD 10 CM codes) to the services performed (CPT codes, such as the chiropractic manipulative treatment codes 98940 for one to two spinal regions, 98941 for three to four, 98942 for five, and 98943 for extraspinal regions), supported by documentation of medical necessity. Fraud and abuse to avoid:
| Practice | What it is |
|---|---|
| Upcoding | Billing a higher level service than was performed |
| Unbundling | Billing separately for components that should be billed under one code |
| Billing for services not rendered | Charging for care that was not provided or not documented |
| Routine waiver of copayments | Systematically forgiving copays or deductibles while billing insurers the full fee, which misrepresents the actual charge (hardship waivers must be individual and documented) |
| Kickbacks and self referral | Paying or receiving anything of value for referrals of federal program patients (Anti Kickback Statute); physician self referral limits (Stark law) |
| Medically unnecessary care | Prepaid long treatment plans not based on examination findings; maintenance care billed as active treatment |
| Dual fee schedules | Charging insurers more than cash patients for the same service, outside permitted discount programs |
Under Medicare, chiropractic coverage is limited to manual manipulation of the spine to correct a subluxation for active (corrective) treatment, which must be documented (the PART criteria: pain, asymmetry or misalignment, range of motion abnormality, tissue tone changes); maintenance care is not covered, and an Advance Beneficiary Notice informs the patient beforehand that they may be responsible for payment. The False Claims Act imposes penalties for knowingly submitting false claims.
Basic practice economics: gross revenue (charges) differs from collections (money actually received); the collection ratio is collections divided by net charges. Overhead (fixed costs such as rent, salaries and insurance, plus variable costs such as supplies) is commonly 50 to 60 percent of collections in chiropractic practices. Accounts receivable older than 90 days are hard to collect. Patients with insurance have deductibles (paid before coverage begins), copayments (fixed amounts per visit) and coinsurance (a percentage). Professional liability insurance is essential.
Negligence requires duty, breach, causation and damages, and most claims against chiropractors arise from failure to diagnose or refer. Informed consent is a documented conversation with a patient who has capacity; HIPAA protects health information but permits disclosures for treatment, payment, operations and legal duties such as reporting abuse. Maintain boundaries, code and bill only what is necessary and documented, and understand the economics that keep a practice ethical and viable.
The chapter in one breath
- Chronic pain is best understood through the biopsychosocial and fear avoidance models; screen for yellow flags.
- Use the PHQ 9, GAD 7 and direct suicide questions; a plan or intent is an emergency.
- Malingering seeks external gain; factitious disorder seeks the sick role; Waddell signs do not prove either.
- In a woman with pelvic or back pain, think pregnancy and ectopic pregnancy first; cyclic pain suggests endometriosis.
- Postmenopausal bleeding suggests endometrial cancer; ovarian cancer presents vaguely and late; breast cancer favors the upper outer quadrant and spreads to the spine.
- Relaxin, a forward center of gravity and increased lordosis drive pregnancy back and pelvic pain; avoid prolonged supine positioning after 20 weeks.
- Painless third trimester bleeding is placenta previa; painful bleeding is abruption; hypertension with headache after 20 weeks is preeclampsia.
- Know APGAR, primitive reflexes, milestones, and Ortolani and Barlow tests.
- Screen scoliosis with the Adams test; measure with the Cobb angle; progression risk depends on curve size and the Risser sign.
- Posterior rib and metaphyseal corner fractures suggest abuse; chiropractors are mandated reporters.
- Negligence needs duty, breach, causation and damages; consent is a documented discussion with a patient who has capacity.
- HIPAA allows disclosure for treatment, payment and operations; upcoding, unbundling and routine copay waivers are fraud.
Words worth knowing
| Term | What it means |
|---|---|
| Biopsychosocial model | View of illness as the product of biological, psychological and social factors together. |
| Fear avoidance | A cycle in which fear of pain leads to avoidance, disuse and more disability. |
| Yellow flags | Psychosocial factors that predict progression to chronic pain. |
| Malingering | Deliberately feigning illness for external gain. |
| Dysmenorrhea | Painful menstruation, primary (no pathology) or secondary (pelvic disease). |
| Endometriosis | Endometrial tissue outside the uterus causing cyclic pain and infertility. |
| Cervical motion tenderness | Pain on moving the cervix during bimanual exam, a sign of pelvic inflammatory disease. |
| Peau d'orange | Dimpled, orange peel breast skin from lymphatic obstruction by cancer. |
| Relaxin | Pregnancy hormone that increases ligament laxity. |
| Supine hypotensive syndrome | Low blood pressure from uterine compression of the vena cava when lying supine late in pregnancy. |
| Preeclampsia | New hypertension after 20 weeks of pregnancy with proteinuria or organ dysfunction. |
| Placenta previa | Placenta covering or near the cervix, causing painless bleeding. |
| Webster technique | A chiropractic sacral and pelvic analysis and adjustment used in pregnancy. |
| APGAR score | Newborn rating of color, pulse, reflexes, tone and breathing at 1 and 5 minutes. |
| Ortolani test | Hip abduction maneuver that reduces a dislocated infant hip with a clunk. |
| Cobb angle | Angle between the endplates of the end vertebrae of a scoliotic curve. |
| Risser sign | Grade of iliac apophysis ossification used to judge skeletal maturity. |
| Mandated reporter | A professional legally required to report suspected abuse. |
| Standard of care | What a reasonably careful practitioner would do in similar circumstances. |
| Res ipsa loquitur | Doctrine that lets negligence be inferred when the injury would not otherwise occur. |
| Capacity | A patient's clinically judged ability to make a specific decision. |
| Protected health information | Individually identifiable health information covered by HIPAA. |
| Upcoding | Billing a higher level service than was provided. |