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Mental Health Nursing · Chapter 2

Say-It Bench: The Reply That Keeps the Door Open

Almost every hostile, testing or bizarre statement contains a feeling that is accurate even when the content is not — so the method is to answer the feeling, not the content. Read what the person says, choose the reply you would actually give, then watch the door open or close. Every option is then named: the technique it uses, or the exact trap it falls into.
Exchange 1 of 8
Tip: if an option contains why, should, do not worry, everyone, or a promise about the future, it is almost certainly the wrong one.

The door

CLOSED what you already know what you would never learn
0
Doors opened
0
Answered
0
Streak

Why it lands that way

Choose a reply.

Nothing here is about being clever. The strongest replies do less — they reflect a feeling, ask the person to say more, or simply stay in the room.

Pearl. The correct option nearly always keeps the focus on the person, names a feeling, or asks them to say more.