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Health Assessment · Chapter 3

The Escalation Line

You cannot escalate what you cannot recognize. Choose an age, move the vital signs, and watch each value get read against the expected range for that age and against the thresholds that mean call now. Then read the decision, the actions and the SBAR the numbers just wrote for you.

1 · Who is the patient?

2 · The numbers

3 · Load a real picture

Interpretation

The call, written for you

You do not drop it. Use graded assertiveness, in these words.
  1. CUS. “I am Concerned. I am Uncomfortable. This is a Safety issue — I need someone to see her now.” Those three words are recognized in most US hospitals as a formal stop signal.
  2. Two-challenge rule. If you voice a concern twice and it is not acknowledged, you are obligated to escalate to the next level — charge nurse, rapid response team, nursing supervisor, attending, chief medical officer.
  3. Rapid response needs no one’s permission. You may activate it yourself, and in many facilities the patient or the family can activate it directly.
  4. Document each contact — the time, who you spoke to, exactly what information you gave and what response you received. An undocumented notification is, legally, a notification that did not happen.